Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. We also offer express shipping options at checkout for those who need their kitchen essentials sooner.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Simply contact our support team to initiate a return or exchange.
Are Joseph Joseph products dishwasher safe?
Most of our products are dishwasher safe; however, we recommend checking the specific care instructions on the product page or packaging to ensure longevity.
Do your products come with a warranty?
Yes, all Joseph Joseph products are covered by a 2-year manufacturing warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your plastic products BPA-free?
Yes, all our food-contact surfaces are 100% BPA-free and tested to meet the highest safety standards for your home.